Effective as of January 1, 2022
Registered users of the Service (“Customers”) are businesses that use it to collect and manage information about renewable energy assets (“Asset Data”), including information about technical specifications, contracts, and counterparties.
Asset Data may include, without limitation, information about the identity of your counterparties (such as name, postal address, email address, IP addresses and phone numbers), as well as information about the contractual terms of power purchase agreements ("PPAs") between you and your counterparties. Our use of Asset Data provided by you in connection with our Service is subject to a written agreement between Tensor and you.
Personal information that you may provide through the Service or otherwise includes:
Contact information, such as your first name, last name, professional title, organizational affiliation, postal address, office location, email address and telephone number;
Profile information, such as your username, password and preferences;
Communications, such as information you provide when you respond to surveys, participate in market research activities, participate in telephone conferences with our representatives (which may be recorded with your permission where permitted by law); report a problem with Service, receive customer support or otherwise communicate with us;
Transaction information, such as the credit card or other payment details that you use to pay for the Service, and your Service-related billing information and transaction history;
Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them; and
We may combine personal information we receive from you with personal information we obtain from other sources, such as our Customers; data providers; affiliates within our corporate group of companies; business partners, such as joint marketing partners and event co-sponsors; and publicly accessible sources, such as social media platforms.
We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:
Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city or town.
Usage data, such as the website you visited before browsing to the Site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
Some of our automatic collection is facilitated by:
Cookies, which are text files stored on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently and remembering your preferences, enabling functionality, helping us understand user activity and patterns.
Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content within it was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or contacting us through the contact form on our website.
##How We Use Your Personal Information We use your personal information for the following purposes or as otherwise described to you at the time of collection:
We use your personal information to:
We use your personal information to:
We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and develop other products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
We and our third party advertising partners may collect and use your personal information for direct marketing purposes: If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you Tensor-related marketing communications as permitted by law but will provide you with the ability to opt out.
We may use your personal information to:
In some cases we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to send you marketing emails where required by law or to post your testimonial or endorsement.
Advertising partners. We work with third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
Customers. When you have an organization-administered account your organization can access your information as described in the Organization-Administered Accounts section below.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.
Compliance and protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
Customers may review, update, correct or delete the personal information in their registration profile by logging into their account or contacting us through the contact form on our website.
Tensor has no direct relationship with the third-parties whose personal information is contained within the Asset Data processed by the Service. An individual or company that seeks to access, correct or delete this information should direct their request to the Customer.
You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.
If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us.
You may opt-out of certain cookie-based tracking activities on our Site in our Website Data Collection Preferences center. Additionally, most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit http://www.allaboutcookies.org.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
If you do not provide information indicated as required or mandatory within the Service, or that is otherwise necessary to provide a requested service or feature within the Service, that portion or all of the Service may be unavailable to you and we may deactivate your account.
The security of your information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Tensor is headquartered in Japan and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in the Japan or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.
The Service may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more.
The Service is not directed at, and Tensor does not knowingly acquire or receive personal information from, children under the age of 16. If we learn that any user of the Service is under the age of 16, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.
Where the Service is provided to you through your employer or another organization, please note that your organization’s administrator may be able to:
require you to reset your account password;